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Short answer: Usually the page needs a login, the store blocks outside readers, or the link is not a single product page.
  • Open the link in a private window. If it asks you to log in, that is the problem.
  • Use the link to the exact product.
  • Or type the details in yourself. Every route has a No link? option.
When you paste a link, UGCFirst opens your product page and reads the description, the photos and the claims. Sometimes it cannot.

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Why it happens

The page needs a login. Draft products, password-protected stores and members-only pages cannot be opened from outside. If you cannot open the link in a private browser window, neither can we. The store blocks outside readers. Some platforms block anything that is not a person with a browser. Nothing is wrong with your link — that store will not answer. The page is not a product page. A collection page, a category or a homepage listing several products does not have one product to read.

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The three ways round it

1

Check the link opens for a stranger

Copy it into a private or incognito window. If it asks you to log in, or shows nothing, that is the problem. Publish the product or use a different link.
2

Use a more specific link

If the page lists several products, open the one you mean and copy that address instead. Where a product was found but it is the wrong one, press Not right? Use a different link.
3

Type the details in yourself

Every route has this. On Autopilot it is No link? Add product details manually; in Manual Mode it is No link? Enter details manually.This works perfectly well. You are supplying what would have been read off the page — the name, what it does, what is good about it. Be specific about the problem it solves, because that is what the script is built from.

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Once it has worked

The product is saved under Products and you never have to do this again — the research is kept and reused. See adding and reusing products.