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Short answer: Create starts an ad. My ads holds everything you have made. Products keeps your saved products. Settings holds your plan and spending limits.
  • Your credit balance is always at the bottom left.
  • Ads under Needs review are waiting for you, and cost nothing until you approve them.
Seven things in the left menu. Here’s what each one is for.

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The left menu

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Your credits

Bottom left, always visible. It shows how many credits you have available, a bar for how much you’ve used, and a Buy credits button. Check it before starting an expensive ad. A full UGC video is 100 credits, so if you’re showing 60, you’ll need more first.

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Dashboard

Where you land when you sign in.
  • Continue where you left off — anything part-finished. An ad waiting on your approval shows here with a Review & approve button. Nothing has been charged until you approve it.
  • Credits and Ads this week — quick numbers.
  • Start a new ad — paste a link without going to Create.
  • Recent ads — your latest work.
The one to keep an eye on is Needs review in My ads. Ads sitting there aren’t being made and aren’t costing you anything — they’re waiting on you.

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The rest, in one line each

My ads is filtered by status — All, Making, Needs review, Ready and Failed. See finding and downloading your ads. Explore is the gallery of Styles and Playbooks, every preview a real ad. See browsing Styles and Playbooks. Products keeps everything you’ve imported so the research happens once. See adding and reusing products.

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Settings

Six sections: Account, Plan & billing, Cost controls, Brand kit, Appearance and Notifications. Two are worth setting up on day one: Cost controls. Set a maximum credit spend per run. Go over it and UGCFirst pauses and asks first. See Cost controls. Brand kit. Pick your brand voice — Friendly & upbeat, Confident & bold, Calm & premium, or Playful — and your accent colour. Every ad after that matches. The box at the top, or press ⌘K (CtrlK on Windows). It jumps to a page — Dashboard, Explore, My ads, Products or Settings — or starts a new ad. It doesn’t search inside your ads or products. To find one of those, use the search box at the top of My ads or Products.

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Getting help

The round green button at the bottom right is on every page. It opens help:
  • Search these articles, and read the short answer to each one.
  • Book a free call with our onboarding specialist, if you have not bought credits yet.
  • Press Contact support to send us a message. You can add a screenshot or record your screen. We usually reply within 1 business day.