> ## Documentation Index
> Fetch the complete documentation index at: https://ugcfirst.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# We could not read your product link

> Why some product pages cannot be read, and the three ways round it.

> [!TIP]
>
> **Short answer:** Usually the page needs a login, the store blocks outside readers, or the link is not a single product page.
>
> * Open the link in a private window. If it asks you to log in, that is the problem.
> * Use the link to the exact product.
> * Or type the details in yourself. Every route has a **No link?** option.

When you paste a link, UGCFirst opens your product page and reads the description, the photos and the claims. Sometimes it cannot.

## Why it happens

**The page needs a login.** Draft products, password-protected stores and members-only pages cannot be opened from outside. If you cannot open the link in a private browser window, neither can we.

**The store blocks outside readers.** Some platforms block anything that is not a person with a browser. Nothing is wrong with your link — that store will not answer.

**The page is not a product page.** A collection page, a category or a homepage listing several products does not have one product to read.

## The three ways round it

**1. Check the link opens for a stranger**

Copy it into a private or incognito window. If it asks you to log in, or shows nothing, that is the problem. Publish the product or use a different link.

**2. Use a more specific link**

If the page lists several products, open the one you mean and copy that address instead. Where a product was found but it is the wrong one, press **Not right? Use a different link**.

**3. Type the details in yourself**

Every route has this. On Autopilot it is **No link? Add product details manually**; in Manual Mode it is **No link? Enter details manually**.

This works perfectly well. You are supplying what would have been read off the page — the name, what it does, what is good about it. Be specific about the problem it solves, because that is what the script is built from.

## Once it has worked

The product is saved under **Products** and you never have to do this again — the research is kept and reused. See [adding and reusing products](https://ugcfirst.com/help/managing/adding-and-reusing-products.md).


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